Responsible Gambling Policy

At Goldenharbor Labs , we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to providing a safe, fair, and responsible environment for all of our guests. This policy outlines the measures we have in place to help you stay in control and to support anyone who may be experiencing difficulties related to gambling.

This policy is provided by Goldenharbor Labs , located at 4555 Kingsway, Suite 200, Burnaby, BC V5H 4T8, Canada .

Our Commitment to Responsible Gambling

We take our responsibility to our guests seriously. Goldenharbor Labs is committed to maintaining the highest standards of player protection and responsible gaming practices. Our team is trained to recognize the signs of problem gambling and to offer compassionate, non-judgmental support to anyone who needs it.

We are committed to:

  • Providing a safe and transparent gambling environment for all guests.
  • Offering tools and resources to help guests manage their gambling habits.
  • Preventing underage gambling through strict age verification procedures.
  • Training our staff to identify and sensitively assist guests who may be experiencing gambling-related difficulties.
  • Collaborating with recognized responsible gambling organizations to continuously improve our practices.
  • Never exploiting vulnerable individuals or encouraging irresponsible gambling behavior.

We encourage all of our guests to gamble responsibly, set personal limits, and treat gambling as a form of entertainment rather than a way to make money. If at any time the fun stops, we are here to help.

18+ Age Policy — No Minors Permitted

Gambling at Goldenharbor Labs is strictly permitted only for individuals who are 18 years of age or older . We have a zero-tolerance policy toward underage gambling. This is not only a legal requirement but also a moral obligation we take very seriously.

Age Verification

All guests may be required to present valid government-issued photo identification to verify their age before participating in any gambling activity. Accepted forms of identification include:

  • Valid passport
  • Government-issued driver's license
  • National identity card
  • Any other government-issued photo ID that confirms date of birth

Any guest who is unable to provide satisfactory proof of age will be refused entry to gambling areas. Our staff are empowered and required to request identification from any individual who appears to be under the age of 25 as part of our Challenge 25 initiative.

Protecting Young People

We urge parents and guardians to be mindful of the risks of exposing minors to gambling environments. If you are aware of or suspect that a minor is attempting to access gambling facilities at Goldenharbor Labs , please notify a member of our staff immediately. Together, we can ensure that gambling remains a safe activity only for those of legal age.

Recognizing the Signs of Problem Gambling

Gambling problems can affect anyone, regardless of age, background, or income. Problem gambling is a recognized condition that can have serious consequences for individuals and their families. We believe that awareness is the first step toward getting help.

You may have a gambling problem if you recognize any of the following signs in yourself or someone you care about:

Behavioral Signs

  • Spending more money or time gambling than you originally intended.
  • Feeling the need to gamble with increasing amounts of money to feel the same excitement.
  • Repeatedly trying to win back money that has been lost (chasing losses).
  • Lying to family members, friends, or others about gambling habits or the amount of money spent.
  • Gambling to escape from problems, stress, anxiety, or feelings of sadness or loneliness.
  • Neglecting work, school, family, or personal responsibilities because of gambling.
  • Borrowing money, selling personal items, or engaging in dishonest behavior to fund gambling.
  • Feeling restless or irritable when trying to cut down or stop gambling.

Emotional and Psychological Signs

  • Feeling guilt, shame, or remorse after gambling.
  • Experiencing anxiety, depression, or mood swings related to gambling outcomes.
  • Thinking constantly about gambling, even when engaged in other activities.
  • Making repeated unsuccessful efforts to control, cut back, or stop gambling.

If you recognize any of these signs, please know that you are not alone and that help is available. Reaching out is a sign of strength, and support is closer than you may think. Please speak to a member of our team or contact one of the helpline services listed below.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools designed to help you stay in control of your gambling. We encourage all guests to make use of these resources proactively, whether or not they believe they have a gambling problem. Taking control is always the right decision.

Self-Exclusion Program

If you feel that your gambling is becoming difficult to manage, or if you simply want to take a break, you can request to be self-excluded from Goldenharbor Labs . Self-exclusion means that you voluntarily agree to be banned from entering the gambling areas of our premises for a specified period of time.

To apply for self-exclusion, please speak directly with a member of our management team or visit the Guest Services desk. Your request will be handled with complete confidentiality and without judgment. Our team will guide you through the process with care and respect.

During your self-exclusion period:

  • You will be refused access to all gambling areas of the hotel-casino.
  • You will not receive any promotional gambling-related communications from us.
  • Any winnings accrued in violation of the self-exclusion agreement may be forfeited in accordance with applicable regulations.

We also encourage you to register with the British Columbia Voluntary Self-Exclusion Program administered by BCLC (British Columbia Lottery Corporation), which can extend your exclusion to all licensed gambling venues across the province. More information is available at www.bclc.com .

Deposit and Spending Limits

We encourage guests to set personal financial limits before they begin gambling. Deciding on a budget in advance and sticking to it is one of the most effective ways to ensure that gambling remains a fun and controlled activity. Never gamble with money you cannot afford to lose.

Time Management

It can be easy to lose track of time while gambling. We encourage guests to set a time limit for their gambling sessions before they begin and to take regular breaks. Our staff are always available if you need assistance stepping away from gambling activities.

Reality Checks

If you ever feel uncertain about how much time or money you have spent, please do not hesitate to ask our staff for assistance. We are here to help you maintain perspective and make informed decisions.

Support for Friends and Family

Problem gambling does not only affect the individual — it can have a profound impact on the people who care about them. If you are concerned about the gambling behavior of a friend or family member, we encourage you to seek support for yourself as well. Many of the helpline services listed below offer guidance for concerned loved ones.

Helplines and Support Resources

You do not have to face gambling challenges alone. There are many compassionate and professional organizations ready to provide free, confidential support at any time of the day or night. We encourage anyone who is struggling — or who knows someone who is struggling — to reach out.

Canada

  • Gambling Support BC (ConnexOntario / Responsible Gambling BC): 1-888-795-6111 — Free, confidential problem gambling helpline available 24/7 for British Columbia residents. Visit www.bcresponsiblegambling.ca
  • Gamblers Anonymous Canada: Visit www.gamblersanonymous.org to find local meetings and peer support groups across Canada.
  • Crisis Services Canada: 1-833-456-4566 — Available 24 hours a day for anyone in crisis, including those experiencing gambling-related distress.

United States

  • National Council on Problem Gambling (NCPG): 1-800-522-4700 — The NCPG Helpline is available 24/7 and provides crisis intervention, information, and referrals to local treatment options. Visit www.ncpgambling.org
  • Gamblers Anonymous (USA): Visit www.gamblersanonymous.org to locate meetings and support groups across the United States.

United Kingdom

  • GamCare: 0808 8020 133 — Free, confidential support and advice for anyone affected by gambling harms, available 24/7. Visit www.gamcare.org.uk
  • BeGambleAware: Visit www.begambleaware.org — A trusted resource offering advice, tools, and access to treatment for anyone concerned about gambling. The National Gambling Helpline can also be reached at 0808 8020 133 .
  • Gamblers Anonymous UK: 0330 094 0322 — Peer support and meetings for those affected by problem gambling. Visit www.gamblersanonymous.org.uk

International

  • GamCare (International): Visit www.gamcare.org.uk for international resources and online support chat.
  • Gambling Therapy: Visit www.gamblingtherapy.org — A global online service offering free practical advice and emotional support to anyone affected by problem gambling, available in multiple languages.
  • Gamblers Anonymous International: Visit www.gamblersanonymous.org — A worldwide fellowship with meetings available in many countries.

All of the services listed above are free of charge and strictly confidential . Reaching out for help is a courageous and positive step. We fully support anyone who chooses to seek assistance, and our team at Goldenharbor Labs is always ready to help connect you with the right resources.

Contact Us

If you have any questions about our Responsible Gambling Policy, wish to request self-exclusion, or simply need to speak with someone, please do not hesitate to contact our Guest Services team. We are here for you.

Goldenharbor Labs
4555 Kingsway, Suite 200, Burnaby, BC V5H 4T8, Canada

Our Guest Services team is available around the clock to assist you with any responsible gambling concerns in a private and respectful manner. You are never alone at Goldenharbor Labs .