Cookie Policy

Last Updated: June 2025

This Cookie Policy explains how Goldenharbor Labs , a company registered at 4555 Kingsway, Suite 200, Burnaby, BC V5H 4T8, Canada , uses cookies and similar tracking technologies on its hotel-casino website (the "Site"). By continuing to use our Site, you acknowledge and agree to our use of cookies as described in this policy.

If you have questions about this Cookie Policy, you may contact us at: info@goldenharborlabs.com .

1. Who We Are

The Site is operated by Goldenharbor Labs , located at 4555 Kingsway, Suite 200, Burnaby, BC V5H 4T8, Canada . As the data controller, Goldenharbor Labs is responsible for the collection and use of information gathered through cookies and similar technologies on this Site. For privacy-related inquiries, please reach us at info@goldenharborlabs.com .

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners. Cookies allow a website to recognize your device and remember certain information about your visit, such as your preferences, settings, and browsing behaviour.

In addition to cookies, we may also use similar tracking technologies such as:

  • Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails that track whether a page or email has been opened.
  • Local storage objects: Data stored locally in your browser that functions similarly to cookies but can hold more data.
  • Session storage: Temporary data stored only for the duration of your browsing session.
  • Fingerprinting: A method of identifying a device based on its configuration and settings without placing a file on the device.

For simplicity, all these technologies are collectively referred to as "cookies" throughout this policy.

3. Why Do We Use Cookies?

We use cookies for a variety of purposes, including to:

  • Ensure the proper functioning and security of the Site.
  • Remember your preferences and settings between visits.
  • Authenticate users and protect accounts from unauthorized access.
  • Analyze how visitors use the Site so we can improve it.
  • Deliver relevant advertising and promotions related to Goldenharbor Labs hotel-casino services.
  • Comply with legal and regulatory obligations applicable to our business.
  • Support the performance of third-party services integrated into the Site.

4. Types of Cookies We Use

We classify cookies by their purpose and duration. The following categories describe the cookies currently active on this Site.

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the Site to function properly. Without them, certain features such as secure login, booking systems, and payment processing would not be available. Because they are strictly necessary, they do not require your consent under applicable law.

  • They enable core functionality such as page navigation and access to secure areas.
  • They maintain session integrity and support fraud prevention measures.
  • They help enforce our Terms of Service and comply with gaming regulations.

4.2 Performance and Analytics Cookies

These cookies collect information about how visitors interact with our Site — for example, which pages are visited most often, how long users spend on each page, and any error messages encountered. All information collected is aggregated and anonymous. We use this data solely to improve the performance and usability of the Site.

4.3 Functionality Cookies

These cookies allow the Site to remember choices you make (such as your preferred language, currency, or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or using a live chat feature.

4.4 Marketing and Advertising Cookies

These cookies track your browsing habits and are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by third-party advertising networks with our permission.

4.5 Social Media Cookies

These cookies are set by social media platforms (such as Facebook, Instagram, or Twitter/X) and allow you to share content from our Site on social networks. They may also track your browsing across websites and build a profile of your interests.

5. Specific Cookies Used on This Site

The table below provides details about the specific cookies placed on your device when you visit the Site.

Cookie Name Provider Category Purpose Duration
__cf_bm Cloudflare Strictly Necessary Used by Cloudflare to distinguish between humans and bots. This helps manage traffic and protect the Site from malicious automated activity. 30 minutes
cf_clearance Cloudflare Strictly Necessary Stores the proof of challenge passed by a visitor to confirm they are a legitimate user and not a bot. Prevents repeated security challenges during the same session. 1 year
__cflb Cloudflare Strictly Necessary Used for load balancing to distribute user requests across multiple servers, ensuring optimal Site performance and availability. Session
_cfuvid Cloudflare Strictly Necessary Helps Cloudflare implement rate limiting to protect against abuse and denial-of-service attacks. Session
_ga Google Analytics Analytics Registers a unique identifier used to generate statistical data on how visitors use the Site. Helps us understand user behaviour and improve Site performance. 2 years
_ga_[ID] Google Analytics (GA4) Analytics Used by Google Analytics 4 to persist session state. Collects data on site usage including page views, events, and engagement metrics. 2 years
_gid Google Analytics Analytics Registers a unique identifier used to generate statistical data on how visitors use the Site. This cookie expires after 24 hours. 24 hours
_gat Google Analytics Analytics Used to throttle request rate to Google Analytics servers, limiting the collection of data on high-traffic sites. 1 minute
_gac_[ID] Google Ads / Analytics Marketing Contains campaign-related information. Used by Google to link advertising performance with conversions and to improve ad targeting. 90 days
_fbp Meta (Facebook) Pixel Marketing Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Tracks visits across websites to build an advertising audience profile. 3 months
_fbc Meta (Facebook) Pixel Marketing Stores the last Facebook click ID parameter used to attribute conversions back to specific Facebook ad campaigns. 2 years
fr Meta (Facebook) Marketing Used by Facebook to deliver, measure, and improve the relevance of ads. Identifies browsers for the purpose of providing advertising services. 3 months
_gcl_au Google Tag Manager / Ads Marketing Used by Google AdSense to experiment with advertisement efficiency across websites using its services. Also captures conversion data from Google Ads campaigns. 3 months
IDE Google DoubleClick Marketing Used by Google's DoubleClick to register and report users' actions after viewing or clicking on one of the advertiser's ads, for the purpose of measuring ad effectiveness. 1 year
cookie_consent Goldenharbor Labs Strictly Necessary Stores the visitor's cookie consent preferences to ensure the correct cookies are loaded and no consent-dependent cookies fire without permission. 1 year
session_id Goldenharbor Labs Strictly Necessary Maintains the user's authenticated session across pages. Required for login, account management, and booking functions. Session
lang_pref Goldenharbor Labs Functionality Stores the visitor's preferred language setting so the Site displays content in the chosen language on future visits. 1 year

Note: The list above may not be exhaustive, as new cookies may be introduced as we update our services. We will endeavour to keep this table current. For the most up-to-date list, please re-visit this Cookie Policy periodically.

6. Third-Party Cookies

Some cookies on our Site are placed by third parties. These third parties may use the data collected for their own purposes, including profiling across different websites. Goldenharbor Labs does not control how these third-party cookies operate. We encourage you to review the privacy and cookie policies of these third parties:

Goldenharbor Labs is not responsible for the content or the privacy practices of third-party websites, and this Cookie Policy applies only to our Site.

7. Your Consent to Cookies

When you first visit the Site, you will be shown a cookie consent banner. Through this banner, you may:

  • Accept All Cookies: Allow all categories of cookies to be placed on your device.
  • Reject Non-Essential Cookies: Decline all cookies except those that are strictly necessary for the Site to function.
  • Manage Preferences: Selectively enable or disable specific categories of cookies (analytics, marketing, functionality).

Strictly necessary cookies do not require your consent and will be active regardless of your choices. Your consent preferences are stored in a cookie on your device so that we do not ask for your consent every time you visit. You may withdraw or change your consent at any time (see Section 8 below).

By continuing to use the Site without adjusting your cookie settings after the banner is displayed, you are deemed to have accepted the use of cookies in accordance with this policy.

8. How to Manage and Control Cookies

You have several options for managing cookies. Please be aware that restricting cookies may impact the functionality of the Site and may prevent you from using certain features, including booking services and player account management.

8.1 Our Cookie Preference Centre

You may update your cookie preferences at any time by accessing the Cookie Preference Centre available in the footer of every page on our Site. Changes take effect immediately upon saving your preferences.

8.2 Browser Settings

Most web browsers allow you to manage cookies through their settings. You can typically find these controls under the "Privacy," "Security," or "History" sections of your browser. Below are links to cookie management instructions for common browsers:

8.3 Opt-Out Tools Provided by Third Parties

You may also use the following opt-out tools provided directly by our third-party partners:

8.4 Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no universally accepted technical standard for responding to DNT signals. As a result, our Site does not respond to DNT browser signals. However, you can use the cookie management tools described in this section to control tracking.

9. Cookies and Responsible Gambling

As a hotel-casino operator, Goldenharbor Labs is committed to promoting responsible gambling. Some cookies on the Site are used to support responsible gambling features, including:

  • Remembering self-exclusion and session limit preferences you have set.
  • Enforcing deposit and wagering limits on your account.
  • Supporting age verification and identity confirmation processes.
  • Storing responsible gambling tool selections during your session.

These cookies are classified as strictly necessary and cannot be disabled without affecting your access to mandatory player protection tools.

10. Data Retention

The duration for which cookies remain on your device varies depending on the type of cookie. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period as specified in the cookie table in Section 5, or until you delete them manually.

Data collected via cookies may be retained by Goldenharbor Labs or its third-party partners in accordance with their respective data retention policies and applicable law. For more information about how we retain personal data, please refer to our Privacy Policy.

11. Cookies and Personal Data

Some cookies collect information that may identify you directly or indirectly, constituting personal data under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). Where cookies process personal data, that processing is governed by our Privacy Policy , which is incorporated into and forms part of this Cookie Policy.

The legal bases for processing personal data through cookies include:

  • Consent: Where you have provided explicit consent through our cookie preference centre for non-essential cookies.
  • Legitimate Interest: Where we have a legitimate interest in processing data for security, fraud prevention, and service improvement purposes.
  • Legal Obligation: Where we are required to process data to comply with applicable gaming regulations, anti-money laundering laws, or other legal obligations.
  • Contractual Necessity: Where processing is necessary to perform a contract with you, such as processing a hotel or gaming account reservation.

12. International Data Transfers

Some of our third-party cookie providers, such as Google LLC and Meta Platforms, Inc., are based outside of Canada and may process data in the United States or other jurisdictions. These jurisdictions may have different data protection laws than Canada. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, including relying on standard contractual clauses or other legally recognized transfer mechanisms.

13. Your Privacy Rights

Subject to applicable law, you may have the following rights with respect to personal data collected through cookies:

  • Right of Access: To request a copy of the personal data we hold about you.
  • Right of Correction: To request correction of inaccurate or incomplete personal data.
  • Right of Deletion: To request deletion of your personal data, subject to legal retention requirements.
  • Right to Withdraw Consent: To withdraw consent for non-essential cookies at any time without affecting the lawfulness of processing carried out prior to withdrawal.
  • Right to Object: To object to the processing of your personal data for marketing or profiling purposes.
  • Right to Lodge a Complaint: To lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

To exercise any of these rights, please contact us at info@goldenharborlabs.com .

14. Children's Privacy

Our Site is intended for adults and is not directed at individuals under the age of 19 (the legal gambling age in British Columbia). We do not knowingly collect personal data from minors through cookies or any other means. If you believe a minor has provided us with personal data, please contact us immediately at info@goldenharborlabs.com and we will take steps to delete such information.

15. Changes to This Cookie Policy

Goldenharbor Labs reserves the right to update or amend this Cookie Policy at any time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you via a notice on the Site or by email.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Cookie Policy.

16. Links to Other Policies

This Cookie Policy should be read in conjunction with our other policies, which govern your use of the Site and the processing of your personal data:

  • Privacy Policy — explains how Goldenharbor Labs collects, uses, discloses, and protects your personal information.
  • Terms and Conditions — governs your use of the Site, hotel services, and casino gaming services.
  • Responsible Gambling Policy — outlines the tools and resources available to help you gamble responsibly.

17. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please do not hesitate to contact us:

We are committed to addressing your inquiries promptly and transparently. If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca or the Office of the Privacy Commissioner of Canada at www.priv.gc.ca .